Resume

Aaron Rozzell

aaronrozzell.com, Missoula MT  (406) 416-6677 – a_rozzell@hotmail.com

Dynamic technical professional with proven expertise in troubleshooting, hardware and software installation and system migration. Delivers exceptional client service through knowledgeable approach and positive attitude, ensuring customer satisfaction. Works effectively as a member or leader of a team to meet organizational objectives and client needs. Improves speed, reliability and overall performance of computer systems and networks, utilizing state of the art technology and a pro-active approach to problem solving. A+ Certified with a Bachelor’s Degree in Information Technology and a passion for learning new technology, systems and procedures.

Areas Of Expertise

Troubleshooting ● Technical Training ● Hardware and Software Installation ● Customer Service  Demonstrations  ● System Migration ● Web Master ● Web Site Development ● Staff Mentoring & Training Server Administration ● Problem Resolution ● Network Connectivity ● Network Security ● Routers & Switches ● Microsoft Office Suite ● Windows Server & Windows OS

Professional Experience   

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          Employment Source

                                        Temp, 9/2022-Present, Montana,

        • Sun Mountain Sports

                      

      LaborReady/PeopleReady

                       Temp, 5/2020-9/2022, Montana, Idaho, Washington.

            • Wal-mart
            • Servpro
            • Spirit Of Halloween
            • Frontline Media Solutions Inc
            • Hilton Garden Inn
            • Beam Team Inc
            • Steve Zabawa (Safe Montana)
            • Lowes, (Store Reset)
            • At Home Assisted Living
            • Doubletree EdgeWater
            • Qaulity Inn & Suites
            • Family Dollar / Dollar Tree
            • Woodsprings Suites
            • Comfort Inn
            • Iron Horse Towing
            • Coeur D’lane Tribal Casino
            • Darigold (Spokane)
            • Kindred Concierge LLC (Coeur D’lane, Idaho)
            • Site Solutions Recycling (Athol, Idaho)
            • First OnSite (Home Depot) (Spokane, Washington)
            • DriveLine Retail  (Walmart)(Meridian, Idaho)
            • Ontrac Express Messenger#3750. (Boise)
            • Green Leaf Rivers Edge, LLC.(Boise Idaho)
            • Contract Design Associates
            • Matt Potter
            • Building Installation Group, Inc

        • At Home Assisted Living

          Personal Care Aide, Missoula, MT. 2/2021- 7/2021

          Key Accomplishments:

              • Supported patients by providing housekeeping and laundry services and other household requirements, preparing and serving meals and snacks, and running errands.
              • Assisted patients by providing personal services, such as, bathing, dressing, and grooming.
              • Assisted in Medication Administration, Passing out medication at proper times, utilizing both electronic and analog methods.

          Lyft

          Driver, Contractor, 5/2019 – 9/2019

          Key Accomplishments:

              • Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.
              • Provide passengers with assistance entering and exiting vehicles and help them with any luggage.
              • Arrange to pick up particular customers or groups on a regular schedule.

          Amazon

          Fulfillment Associate, 5/2016 – 11/2018

          Loaded trucks utilizing fluid Load, Processed packages into containers with extreme accuracy.

          Key Accomplishments:

              • Designed a methodology allowing for 100% trailer utilization
              • Processed packages into containers with extreme degree of accuracy.
              • Solved complex problems utilizing established guidelines and procedure.
              • Packed with extreme quality and efficiency.

          Texas Oncology

          PC Refresh Technician, 3/2014 – 6/2014

          Imaged PC’s and Installed Software Packages Manually as well as leveraged automated processes for installation.

          Key Accomplishments:

              • Managed deadlines effectively for initial assigned region.
              • Simplified processes by utilizing simple batch scripts reducing time and errors spent on each PC.
              • Creatively resolved glitches in established processes and procedures within established guidelines.
              • Applied cooperative approach and positive attitude to deliver high client satisfaction.
              • Successfully migrated users from Windows XP to Windows 7 using manual and automated methods.
              • Mentored team members, instructing them in processes and procedures.
              • Administered Windows Server Active Directory (AD) 2012, 2008, and 2003.

           

          Apolant/AIG Insurance, Fort Worth, TX

          Help Desk Analyst, Fort Worth, TX 10/2012 – 12/2012

          Key Accomplishments:

              • Provided top quality customer service by assisting employees with problems that occur
              • Provided an accurate record of each call in incident management tracking tool
              • Planned, prioritized, organized and complete work to meet established objectives
              • Provided technical support of business applications. Escalates to SME, and higher level support personnel
              • General issues resolution for Exchange, Citrix, networking and other more advanced pieces of infrastructure
              • Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers

          Technisource/IBM/Millercoors

          PC Refresh Technician/Lead Fort Worth, TX 8/2010 – 6/2011

          Imaged PCs and installed software packages, leveraging system center configuration manager (SCCM). Followed company procedures to configure and install new and recycled hardware systems, maintaining corporate standards for system compatibility. Performed troubleshooting of personal computers and peripheral equipment, identifying and solving problems.

          Key Accomplishments:

              • Effectively reduced machine refresh time by 50% through reorganizing sets of instructions.
              • Creatively resolved glitches in established processes and procedures within established guidelines.
              • Applied cooperative approach and positive attitude to deliver high client satisfaction.
              • Successfully migrated users from Windows XP to Windows 7 using manual and automated methods.
              • Mentored team members, instructing them in processes and procedures.
              • Utilized remote desktop connection to identify and resolve client technical issues.
              • Administered Windows Server Active Directory (AD) 2008 and 2003.

          Technisource/Verizon

          PC Refresh Technician, Irving, TX 3/2010 – 4/2010

          Responsible for migrating clients from Windows XP to Windows 7.  Performed troubleshooting of PCs and peripherals. Configured and installed new and recycled hardware systems while operating in compliance with company guidelines.

          Key Accomplishments:

              • Delivered responsive customer service to ensure customer satisfaction.
              • Led technical training and demonstration on working with the Windows 7 operating system.

          Lochridge Master Cleaners

          IT Support Technician, Nampa, ID 1/2007 – 6/2007

          Resolved network connectivity and network security issues and installed and configured software.

          Key Accomplishments:

              • Consulted and offered creative and appropriate IT solutions on the cutting edge of technology.
              • Removed Trojans, worms, Spyware and computer viruses, and repaired damaged systems.
              • Configured routers, switches and hubs to support network connectivity.

          Computers Fixed

          Computer Technician,  Caldwell, ID 1/2006 – 7/2006

          Supplied multi-faceted technical service and troubleshooting for a variety of systems and parts including Dell, Compaq, Toshiba, Hewlett Packard.

          Key Accomplishments:

              • Improved speed, reliability and efficiency of computer operations by providing dependable maintenance and repair.
              • Utilized POS software and hardware such as QuickBooks and Bar Code Scanners.
              • Provided technical training and demonstrations.

           

          Previous positions include

          Pipe Machine Operator and QA Tester for Ameron International: Now known as NOV; Final Test Technician and System Assembly Tech for Adecco/MPC Computer Corp.

          Education

              • Colorado Technical University, Began Bachelor of Science in Information Technology,
              • Executrain, CompTIA A+ Certification, 2006

          Technical Proficiencies

              • Microsoft Office, Adobe Dreamweaver, Adobe Creativity Suite, QuickBooks POS Software, QuickBooks,
              • ServiceNow, Remote Desktop Support Agents including Bomgar, System Center Configuration Manager
              • Major Linux Distributions, Microsoft Windows, Windows Server Active Directory 2012, 2008, 2003, 2000, Windows XP, Windows 7, Windows 10.